Refunds

The guarantee, in plain language.

Every paid product has a 7-day money-back guarantee. Here's how it actually works.

How to request a refund

Email [email protected] within 7 days of your purchase. Tell us which product you want refunded. That's the whole process.

We process refunds manually through Stripe within 2 business days. Your bank or card issuer typically takes another 3-10 business days to surface it on your statement.

What we don't do

No "are you sure?" forms. No retention sequences. No "let me transfer you to a specialist." We refund people who ask, we move on, no hard feelings.

The Memo

The Friday Memo is a subscription. Cancellation is one click in the customer portal. You keep access through the end of the period you've paid for, but we don't prorate partial periods. If you cancel within 7 days of your first payment and feel the Memo wasn't what you signed up for, email us and we'll refund the full charge.

The one exception

The guarantee exists so buying isn't a risk. It isn't a rental program. If you've refunded a Finish by Fri.day™ product before, a later purchase may not carry the guarantee, and we'll tell you that before you pay, never after. Unsure whether that's you? Email us first and we'll say so plainly.

Contact

Refund requests and questions: [email protected]. We answer within 2 business days.